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infoBOOM! Expert
John Hagerty
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Industry: Computer Services & IT Services
Role: infoBOOM Subject Expert
Initiative: Business Intelligence & Performance Management, IT Strategy & Planning, Risk Management & ComplianceVice President
Gartner
More about me:
John brings nearly 30 years of experience in enterprise applications and analytics to his role as vice president and research fellow. He leads AMR Research's analysis on strategies, practices, and trends driving performance management, business intelligence, and risk/compliance initiatives in corporations worldwide.
Member since:December 18 2009
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MY infoBOOM! ARTICLES
February 2, 2010
To petebart: If I left you with the impression that "unleashing the business user" meant that a parallel universe would be established to compete with IT, I want to assure you that any BI/analytics/performance program must be governed by IT and business.
Good governance leads to good performance. It's not one groups duty to govern and the other to run amok. The best governance programs are a shared responsibility between business and IT, with each supporting the other.
In the Live Chat on Feb 3rd I answered the question: "Can you elaborate on what you said about datawarehouses? If you don't have a "be all end all" solution, how do you avoid data living in multiple places getting out of sync?"
The purist in me says that you should build the single source of truth for business data. But that can take a lot of time. Time is usually the enemy here, as business users can't sit around and wait for the data to be aggregated into a single repository. I see companies of all sizes walking before they run....standardize a certain type of content (in your case, customer data) and get that up and running so that you can get value quickly. Then move on to another type of data--could be finance, could be operations, could by human capital data--so you can chunk out the deliverables over time and deliver value along the way.
Last summer, I spoke to over 50 companies about their BI and performance management programs. There were a couple of interesting insights:
#1: BI programs were largely described in terms of data, its quality, reporting
and analysis functionality, and finally, speed of data retrieval.
#2: Planning and other performance management programs included a discussion on the functional capabilities as well as analysis and reporting.
This response was universal. It surprised me how strong the link was. I now suggest customers evaluate both together and not separate the decision. It was a real eye-opener for me.....