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Choosing the Right Vendor
Malone's Opinion
Editor, infoBOOM!
Jim Malone
Editor, infoBOOM!
Jim Malone, Senior Editorial Director of CIO's Custom Solutions Group, is a veteran journalist and communications professional with more than 20 years experience in tech publishing and public relations. As a writer, editor and public relations professional, he's worked with leading companies on web content strategy, thought leadership, and communicating to high-level IT decision-makers. Since joining CIO, he's worked with clients to produce innovative custom content across all channels, including the web, print supplements, social media and webcasts.
Ever filled out one of those vendor “satisfaction surveys” with confidence that it would impact your future happiness? Continue
Expert's Opinion
Jonathan Kass
CIO
Jonathan Kass was appointed to the position of chief information officer at VPI Pet Insurance in November of 2005. As CIO, Kass is responsible for developing and implementing the strategic information technology (I.T.) programs designed to enable and support VPI's growth and profitability objectives. Kass possesses nearly 20 years of information technology and computer engineering experience. He most recently served as senior director of I.T. for Pacificare Behavioral Health (PBH), where he performed I.T. management over the largest single new client implementation in PBH history, representing 20% growth in membership and a significant increase in the complexity of the business.
I have learned the hard way that you can’t do too much due diligence or go into too much detail up front when selecting a vendor. Continue
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The Trojan Mice Approach to Enterprise 2.0
Euan Semple
Wasn't it Covey who said "seek first to understand before being understood?" You are right that people should begin by listening to what is being said but it is an ongoing process.
I find it fascinating how difficult it seems for people in organisational settings to get back to conversations. I know there are challenges in unpicking the relationship between the individual and the corporation but then it is hard to have a relationship with a corporation! >> read more
Reducing IT Project Failures with Value-Driven Change Leadership
ghidding
Hi Herman,
Thank you for your reaction. Yes, doing projects fast is a way to get benefits early. In my prior (consulting) life, we called them "early wins," However, such early wins should not compromise any architectural or foundational work that must be done properly. In fact, one aspect of the VDCL framework says to establish the architecture/ foundation work in the first release (which may take considerable time), but then to release small chunks of functionality frequently, each of which should address then-high-priority business priorities. >> read more
Operating on Obsolete Applications?
BadgerGrad
What do you recommend when a lot of customization has taken place with the ERP software? Customization adds another level of complexity to the upgrade decision-making. >> read more
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